Betting on Playstar is entertainment — not a livelihood. We want you to enjoy the experience, but within your limits. Responsible betting habits keep you financially and mentally healthy.
Keep in mind: Betting is not a solution to your financial problems. If you feel like you're losing control, take a break now and contact Help Center Contact us.
On Playstar, you can set your own daily, weekly, or monthly limits on deposits, bets, and losses. You stay in full control of your budget.
If you've been playing for a long time, Playstar will automatically send you a reminder. Taking regular breaks is part of healthy betting habits.
If you feel like you need a break, Playstar lets you suspend your account for a set period — from as little as 1 day to permanently.
You can view your complete transaction history at any time. Knowing how much you're spending makes it easier to make the right decisions.
Playstar uses a strict KYC process to ensure only users aged 18 and above can register. Protecting minors is our highest priority.
If you ever feel like you need help, Playstar's support team is always here. Reach out to us directly via live chat.
Responsible gaming means treating betting as a limited form of entertainment — not as a life goal or a source of income. At Playstar, our core philosophy is: enjoy the experience, but always stay within your limits.
Many people in Bangladesh see betting as a quick way to earn money. The reality is, betting always carries risk. Playstar wants you to understand this and make informed, conscious decisions before you play.
Core Principles: Only bet what you can afford to lose. Never use money set aside for essential expenses.
As part of our commitment to responsible gambling, Playstar provides a range of tools and resources. Following the guidelines on this page will keep your betting experience enjoyable and safe.
Responsible bettors generally follow these habits:
Betting addiction creeps up gradually. Many people don't even realize when the problem starts. Watch out if you notice any of the following signs:
If any of these signs apply to you, don't wait — reach out to Playstar's support team. There's nothing to be ashamed of. Asking for help is a sign of strength.
Ask yourself the questions below. Answering honestly will help you understand whether your betting habits are healthy:
Did you bet beyond your budget last month?
After a loss, did you place larger bets to try to win it back?
Have you been hiding your betting from family or friends?
Has betting been cutting into time meant for work, study, or family?
Are you betting to escape stress or depression?
Have you repeatedly tried to stop betting but failed?
Have you borrowed money or dipped into your savings to fund your betting?
If you answered "Yes" to 3 or more questions, we strongly encourage you to reach out to us or activate self-exclusion on your account.
Playstar offers a range of tools to support responsible gambling:
Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately.
Set a limit on how much you're willing to lose within a given period. Once you reach that limit, you'll automatically be unable to place further bets.
Decide in advance how long you'll play. Once the time is up, the system will alert you.
Lock your account for 1 day, 1 week, 1 month, or permanently. You will not be able to log in during this period.
Take a 24-hour break. This feature takes effect immediately and helps you cool down.
At set intervals, you'll receive a summary of how long you've played and how much you've won or lost.
Setting limits on Playstar is simple. Just follow a few easy steps:
Log in to your Playstar account with your mobile number and password.
Click your profile icon in the top right corner and select the "Responsible Gambling" option.
Choose from deposit, loss, or session limits — whichever you need — and set your amount.
Once a limit is set, you'll receive a confirmation message. Requests to increase a limit take effect after 48 hours, but reducing a limit is immediate.
If you're having trouble setting limits, contact Playstar's Help Center Get in touch — our team is here to help you.
Those close to you can often spot the first signs of addiction. If someone you care about is concerned about your betting, take it seriously.
If a family member believes someone is struggling with a betting addiction:
Playstar can provide account-related information at the request of a family member, within the boundaries of our privacy policy. Help Center Contact us.
You must be at least 18 years old to register on Playstar. We enforce strict KYC verification to ensure no minors are able to open an account.
If you have children or teenagers at home, there are some precautions you should take:
Breaking free from addiction is hard, but it's not impossible. Reaching out for help is the first and most important step. Playstar is here for you.
Playstar Support: Help Center Chat with us in Bengali 24/7 via live chat.
Email: support@playstar.wine — you'll receive a response within 5 business days.
Self-Exclusion: To temporarily suspend your account right away, go to your Profile Settings.
Remember, Playstar's support team will assist you with complete confidentiality. Asking questions or seeking help is not a sign of weakness — it's proof of responsible gaming.
Start betting on Playstar with all our responsible gaming features at your disposal. Use our tools, stay within your limits, and enjoy the experience.
By registering, you agree to Playstar's responsible gaming policy and terms & conditions. 18+.